Privacy Policy

Effective: 15 February 2026

Last Updated: 15 February 2026

This Privacy Policy explains how Ticketo collects, uses, processes, stores, and protects information when you use:

  • https://ticketo.xyz
  • The Ticketo Discord Bot
  • Any related dashboard, API, integrations, or premium services

By using Ticketo, you agree to this Privacy Policy.

1. Data Controller

For purposes of applicable data protection laws (including GDPR where applicable), the data controller is:

Ticketo

Email: [email protected]

For privacy requests, include "Privacy Request" in the subject line.

2. Scope of This Policy

This Privacy Policy applies to:

  • Website visitors
  • Discord bot users
  • Server administrators
  • Premium subscribers

It does not apply to:

  • Offline interactions
  • Third-party websites not operated by Ticketo
  • Discord's own privacy practices

3. Information We Collect

3.1 Information You Provide

You may provide:

  • Email address (support or billing)
  • Server configuration settings
  • Support inquiries
  • Transcript deletion requests
  • Payment-related information (processed by third parties)

3.2 Discord Data

When the bot is invited to a server, it may access:

  • Server name, ID, and icon
  • Channel names and IDs
  • Role names and IDs
  • User IDs, usernames, and avatars
  • Messages inside designated ticket channels only

Messages outside ticket channels are not read or stored.

3.3 Ticket & Transcript Data

Transcripts may contain:

  • Message content
  • User IDs
  • Timestamps
  • Attachments
  • Metadata

Transcripts may be stored unless disabled in settings.

Server administrators are responsible for informing members about transcript storage.

3.4 Website & Log Data

We may automatically collect:

  • IP address
  • Browser type
  • Referring pages
  • Device information
  • Usage data

Log data is typically deleted within approximately 30 days.

3.5 Cookies

Cookies may be used to:

  • Maintain sessions
  • Store preferences
  • Analyze website usage

Cookies can be disabled in browser settings.

3.6 Payment Information

Payments are processed by third-party providers. Full payment credentials are not stored.

We may retain:

  • Transaction IDs
  • Subscription status
  • Billing email
  • Invoice records

4. How Information Is Used

Information may be used to:

  • Operate and maintain Ticketo
  • Provide ticket functionality
  • Generate transcripts
  • Process subscriptions
  • Prevent abuse and fraud
  • Improve services
  • Respond to support inquiries
  • Enforce Terms of Service
  • Comply with legal obligations

Personal data is not sold.

5. Legal Basis for Processing (GDPR)

If located in the EEA, processing may be based on:

  • Performance of a contract
  • Legitimate interests (security and improvement)
  • Legal obligations
  • Consent (where applicable)

6. Data Retention

Personal data is retained only as long as necessary.

  • Account data: while active
  • Server configuration: until bot removal
  • Free servers: approx. 30 days after removal
  • Premium servers: up to 90 days
  • Payment records: retained per legal requirements
  • Log data: typically deleted within 30 days

7. International Transfers

Data may be processed in the European Union or other regions where service providers operate. Appropriate safeguards are implemented where required.

8. Third-Party Services

Trusted third parties may be used for:

  • Hosting
  • Infrastructure
  • Payment processing
  • Authentication
  • Analytics
  • CAPTCHA

These providers access only data necessary to perform services.

9. Disclosure of Information

Information may be disclosed:

  • When required by law
  • In response to valid legal requests
  • To prevent fraud or abuse
  • To protect rights or safety
  • In connection with business transfers

10. Security Measures

Reasonable technical and organizational safeguards are implemented, including encryption where appropriate. No online system guarantees absolute security.

11. Children's Privacy

Ticketo is not intended for users under 13. If data from a child under 13 is identified, contact [email protected] for removal.

12. Your Data Protection Rights

Depending on jurisdiction, you may have rights to:

  • • Access your data
  • • Correct inaccurate data
  • • Request deletion
  • • Restrict processing
  • • Object to processing
  • • Withdraw consent
  • • Request data portability
  • • File a complaint

Requests may be submitted to [email protected].

13. California Privacy Rights (CCPA/CPRA)

California residents may have rights to:

  • Know what data is collected
  • Request deletion
  • Request correction
  • Opt out of sale (personal data is not sold)

14. Do Not Track (DNT)

Do Not Track browser signals are honored where technically feasible. Cross-site advertising tracking is not used.

15. Data Deletion Requests

Requests to delete account data, transcripts, or server configuration data may be sent to: [email protected]

16. Automated Decision-Making

Ticketo does not engage in automated profiling that produces legal or significant effects. Automation within the platform is functional only (e.g., ticket routing).

17. Security Breach Notification

If a data breach affecting personal data occurs, affected users will be notified where required by law. Supervisory authorities will be notified when legally required.

18. Links to External Websites

Links to third-party websites may be provided. Ticketo is not responsible for their privacy practices.

19. Changes to This Privacy Policy

This policy may be updated periodically. Material changes may be announced via:

  • Website notice
  • Dashboard notification
  • Discord announcement
  • Email (if available)

Continued use constitutes acceptance of updates.

20. Governing Law

This Privacy Policy is governed by applicable laws.

21. Severability

If any provision is found invalid, the remaining provisions remain enforceable.

22. Contact Information

Privacy Inquiries Contact Support
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